Search our knowledge base or browse by category - from setup to billing to the API.
General
What exactly is Geni Whatsapp?+
Geni Whatsapp is a WhatsApp marketing and messaging dashboard for businesses. It lets you send campaigns, order updates, invoices and reminders to customers, all from one simple screen.
Do I need any coding knowledge to use it?+
No. Geni Whatsapp is built for non-technical business owners — connect your WhatsApp, import contacts and start sending, no code required.
Which countries can I send messages to?+
Geni Whatsapp works anywhere WhatsApp is available. Message rates simply vary slightly by destination country.
Can I use Geni Whatsapp on my phone and computer at the same time?+
Yes — the dashboard works in any browser, and you can also manage campaigns from our mobile-friendly view while staying logged in elsewhere.
Setup & Onboarding
How long does setup take?+
Usually less than 5 minutes — create your account and scan the QR code to connect your WhatsApp number.
Do I need a new phone number to get started?+
No, you can connect your existing WhatsApp business number. A dedicated number is only needed if you plan to use the official WhatsApp Business API.
Can I manage multiple WhatsApp numbers?+
Yes — one dashboard can manage multiple WhatsApp devices, so teams across locations can work from a single account.
Can I import my existing customer list?+
Yes, upload a CSV of your contacts and Geni Whatsapp will organize them into groups you can target with campaigns.
Messaging & Templates
Can I send images, videos or documents?+
Yes — images, videos, PDFs, documents, buttons, lists, quick replies and pre-approved templates are all supported.
Can I schedule messages for later?+
Yes, schedule a single message or an entire campaign for any future date and time, down to the minute.
Is there a limit on how many messages I can send in bulk?+
Sending is limited by your available message credits and WhatsApp's own delivery pacing rules, not by Geni Whatsapp — the dashboard paces large campaigns automatically to stay within those limits.
Can customers reply and start a real conversation?+
Yes, every campaign message supports two-way replies, which land in a shared inbox your team can respond to directly.
Pricing & Billing
Is there any yearly license fee?+
No. You only purchase message credits — it's pay as you send, with no annual lock-in.
How does the pay-per-message pricing work?+
You buy credits in bulk and the per-message rate drops automatically at higher volumes — the calculator on our pricing page shows your exact rate.
What payment methods are accepted?+
We accept major cards, UPI and net banking for Indian businesses, plus international cards for overseas accounts.
Can I get a refund on unused credits?+
Unused credits don't expire, so most customers simply carry them forward — reach out to billing support if you have a special circumstance.
API & Integrations
Is a developer API available?+
Yes, our REST API is available on the Business and Enterprise plans, with docs covering sending, templates and webhooks.
Can Geni Whatsapp connect to my CRM or online store?+
Yes — pre-built connections are available for popular CRMs, e-commerce platforms, billing tools and ERPs, so orders and updates sync automatically.
Do you support real-time delivery webhooks?+
Yes, you can subscribe to webhook events for sent, delivered, read and failed statuses to keep your own systems in sync.
Security & Compliance
Is my customer data secure?+
Yes — data is encrypted in transit and at rest, access is role-based within your team, and you stay in control of exports and deletion.
How do you handle opt-outs and consent?+
Every campaign includes an easy opt-out, and contacts who unsubscribe are automatically excluded from future sends to keep you compliant.
Are messages end-to-end encrypted?+
Messages travel over WhatsApp's own encrypted infrastructure; Geni Whatsapp adds encryption for data stored in your dashboard on top of that.
Support
What are your support hours?+
Phone and live chat run Monday to Saturday, 9 AM – 9 PM IST. WhatsApp support stays open 24×7, including Sundays.
How quickly will I hear back?+
Most WhatsApp enquiries get a reply within minutes during business hours; email replies typically land within one business day.
No matching questions
We couldn't find anything for that search. Try a different term, or ask our team directly.